Shipping policy
Thank you for shopping with Mooneh & More.
This Shipping Policy explains how orders are processed and delivered through our online store operated by MOONEH EXTRA FOODSTUFF TRADING L.L.C, operating as Mooneh & More.
DELIVERY AREAS
We currently deliver within the United Arab Emirates.
Delivery availability, timing, and fees may vary depending on the customer’s location, order value, and courier availability.
ORDER PROCESSING
Orders are usually processed within 1–2 business days after confirmation.
Orders placed on weekends or UAE public holidays may be processed on the next business day.
During high-demand periods, promotions, or operational delays, processing times may take longer.
DELIVERY TIME
Estimated delivery time is usually 1–3 business days within the UAE, depending on the delivery location and courier availability.
Delivery times are estimates only and are not guaranteed.
DELIVERY FEES
Delivery fees, if applicable, will be shown at checkout before payment is completed.
Additional delivery fees may apply if a delivery attempt fails due to incorrect or incomplete customer information.
CUSTOMER INFORMATION
Customers are responsible for providing accurate and complete delivery information, including:
Full name
Phone number
Emirate
Area
Street name
Building name
Apartment, villa, office, or floor number
Any additional delivery instructions
Mooneh & More is not responsible for failed or delayed delivery caused by incorrect, incomplete, or unreachable customer information.
DELIVERY ATTEMPTS
Our courier or delivery team may contact you before or during delivery.
If the customer cannot be reached, refuses delivery, or provides incorrect information, the order may be delayed, cancelled, or returned.
CASH ON DELIVERY ORDERS
Cash on Delivery may be available depending on the delivery area and order value.
The customer must prepare the exact payment amount where possible.
Mooneh & More reserves the right to cancel Cash on Delivery orders if the customer cannot be reached for confirmation.
DAMAGED OR INCORRECT ITEMS
Please inspect your order upon delivery.
If you receive a damaged, incorrect, expired, or quality-affected product, contact us within 24 hours of receiving the order.
Please include your order number, clear photos of the product, clear photos of the packaging, and a short description of the issue.
DELIVERY DELAYS
While we aim to deliver all orders on time, delays may occur due to courier issues, weather conditions, public holidays, high demand, traffic, incorrect customer details, or circumstances outside our control.
Mooneh & More is not liable for delays caused by third-party couriers or events outside our control.
CONTACT
For shipping and delivery support, please contact us:
MOONEH EXTRA FOODSTUFF TRADING L.L.C
Operating as Mooneh & More
Email: ops@moonehextra.com
Phone / WhatsApp: +971 50 460 0149
Address: Dubai, JLT, Preatoni Tower, Office 2304, United Arab Emirates
Website: moonehmore.ae