سياسة الاسترداد

At Mooneh & More, customer satisfaction and product quality are important to us.

Because we sell food products, returns are only accepted under specific conditions.

Return Eligibility

A product may be eligible for return, replacement, or refund if:

• The item received is damaged.
• The item received is incorrect.
• The item is expired at the time of delivery.
• There is a clear quality issue reported immediately after receiving the order.

Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

• Opened food products.
• Used products.
• Products damaged after delivery.
• Products stored incorrectly after delivery.
• Products returned due to change of mind.
• Sale items or gift cards.

Reporting an Issue

If there is a problem with your order, please contact us within 24 hours of receiving your order.

Please include:

• Order number
• Clear photos of the product
• Clear photos of the packaging
• Description of the issue

Contact:

Email: ops@moonehextra.com
Phone / WhatsApp: +971 50 460 0149

Damages and Incorrect Items

Please inspect your order upon delivery. If the item is damaged, defective, expired, or incorrect, contact us immediately so we can review the issue and make it right.

Refunds or Replacements

After reviewing your request, we may offer one of the following:

• Product replacement
• Store credit
• Refund to the original payment method, where applicable

If approved, refunds may take up to 10 business days to appear, depending on the bank or payment provider.

Cash on Delivery Orders

For Cash on Delivery orders, approved refunds may be arranged by bank transfer, store credit, or another agreed method.

Return Shipping

If a physical return is required, we will provide instructions on how and where to return the item. Items returned without prior approval will not be accepted.

Final Decision

Mooneh & More reserves the right to approve or reject return, refund, or replacement requests after reviewing the case.