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OVERVIEW

Welcome to Mooneh & More.

These Terms of Service apply to your use of this website and online store operated by MOONEH EXTRA FOODSTUFF TRADING L.L.C, operating as Mooneh & More.

The terms "we", "us", and "our" refer to MOONEH EXTRA FOODSTUFF TRADING L.L.C, operating as Mooneh & More. This store is powered by Shopify, which enables us to provide the website, checkout, products, and related services to you.

By visiting, using, or purchasing from this website, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you should not use this website or place an order.

SECTION 1 - COMPANY INFORMATION

Company Name: MOONEH EXTRA FOODSTUFF TRADING L.L.C  
Operating Brand: Mooneh & More  
Trade License No.: 1029070  
TRN: 104443528500003  
Email: ops@moonehextra.com  
Phone / WhatsApp: +971 50 460 0149  
Address: Dubai, JLT, Preatoni Tower, Office 2304, United Arab Emirates  
Website: moonehmore.ae

SECTION 2 - ACCESS AND ACCOUNT

By using this website, you confirm that you are at least the age of majority in your country or place of residence, or that you are using the website with the consent of a parent or legal guardian.

You may be asked to provide information such as your name, email address, phone number, billing address, shipping address, and payment information.

You agree that all information you provide is accurate, current, and complete.

You are responsible for keeping your account login details secure and for all activity under your account.

SECTION 3 - OUR PRODUCTS

Mooneh & More sells food and pantry products, including but not limited to olive oil, pickles, preserves, jams, molasses, dried goods, and related food items.

We make reasonable efforts to display product information, images, prices, and descriptions accurately. However, product packaging, color, size, label design, or appearance may vary slightly due to batch differences, supplier updates, lighting, screen settings, or product availability.

Product descriptions, prices, and availability may change at any time without prior notice.

We reserve the right to limit quantities, discontinue products, or refuse sales where necessary.

SECTION 4 - ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted only when we confirm it and payment is successfully processed, or when a Cash on Delivery order is accepted by us.

We reserve the right to accept, reject, cancel, or modify any order for reasons including but not limited to:

Product unavailability  
Incorrect customer information  
Payment failure  
Suspected fraud or misuse  
Pricing or product information errors  
Delivery limitations  
Operational or stock-related issues

If we cancel or modify an order, we will attempt to notify you using the email address or phone number provided at checkout.

SECTION 5 - PRICES, VAT, AND BILLING

All prices are listed in UAE Dirhams (AED), unless stated otherwise.

Prices may include VAT where applicable.

We reserve the right to update prices, offers, discounts, and promotions at any time without prior notice.

You agree to provide accurate billing, payment, and contact information for all purchases.

SECTION 6 - PAYMENT

We may offer different payment methods, including online card payment, Cash on Delivery, or other available payment options.

Online payments are processed through secure third-party payment providers. We do not store full card details on our website.

Cash on Delivery availability may depend on location, order value, or operational limitations.

SECTION 7 - SHIPPING AND DELIVERY

We currently deliver within the United Arab Emirates.

Delivery times shown on the website or communicated to you are estimates only and are not guaranteed.

We are not responsible for delays caused by courier companies, incorrect delivery details, weather conditions, public holidays, high demand, or circumstances outside our control.

Customers are responsible for providing complete and accurate delivery information, including address, building name, apartment or office number, emirate, and phone number.

If delivery fails because of incorrect or incomplete customer information, additional delivery fees may apply.

SECTION 8 - RETURNS AND REFUNDS

Returns, replacements, and refunds are handled according to our Return & Refund Policy.

Because we sell food products, returns are accepted only under specific conditions, such as damaged, incorrect, expired, or quality-affected items reported within the required time.

Opened, used, improperly stored, or change-of-mind food products are not eligible for return.

SECTION 9 - FOOD PRODUCT RESPONSIBILITY

Customers are responsible for reading product labels, ingredients, storage instructions, expiry dates, and allergen information before use.

Mooneh & More is not responsible for any issue caused by improper storage, misuse, allergy sensitivity, or failure to follow product instructions after delivery.

If you have allergies, dietary restrictions, or medical concerns, you should review the product information carefully before purchase.

SECTION 10 - INTELLECTUAL PROPERTY

All website content, including text, images, graphics, product names, logos, branding, design elements, videos, and other materials, is owned by or licensed to MOONEH EXTRA FOODSTUFF TRADING L.L.C, unless stated otherwise.

You may not copy, reproduce, distribute, modify, publish, display, or commercially use any website content without our prior written approval.

SECTION 11 - THIRD-PARTY TOOLS AND LINKS

Our website may include links, tools, apps, or services provided by third parties, including Shopify, payment providers, marketing tools, or delivery providers.

We are not responsible for third-party websites, tools, services, policies, or content.

Your use of third-party services may be subject to their own terms and policies.

SECTION 12 - RELATIONSHIP WITH SHOPIFY

This store is powered by Shopify.

Any sales and purchases made through this website are made directly with MOONEH EXTRA FOODSTUFF TRADING L.L.C, operating as Mooneh & More.

Shopify is not responsible for any products, orders, delivery, customer service, damages, losses, or claims related to purchases made from our store.

SECTION 13 - PRIVACY

Your personal information is collected, used, and processed according to our Privacy Policy.

By using this website, you acknowledge that you have read and understood our Privacy Policy.

SECTION 14 - FEEDBACK AND REVIEWS

If you submit reviews, comments, ideas, suggestions, photos, or other feedback, you allow us to use, reproduce, publish, display, and share that content for business, marketing, service improvement, and promotional purposes.

You are responsible for ensuring that your feedback is accurate, lawful, and does not violate the rights of any third party.

We reserve the right to remove or edit feedback that is offensive, misleading, unlawful, abusive, or inappropriate.

SECTION 15 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, prices, promotions, availability, shipping charges, or delivery times.

We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been submitted.

SECTION 16 - PROHIBITED USES

You agree not to use this website or the Services for:

Any unlawful purpose  
Fraudulent activity  
Violating any applicable laws or regulations  
Infringing intellectual property rights  
Uploading viruses, malware, or harmful code  
Collecting personal information of others  
Sending spam or misleading information  
Attempting unauthorized access to the website or systems  
Interfering with website security or operation  
Copying, scraping, or exploiting website content without permission

We reserve the right to suspend or terminate access if we believe these Terms have been violated.

SECTION 17 - DISCLAIMER OF WARRANTIES

The website and products are provided on an "as available" basis.

We make reasonable efforts to provide accurate and reliable information, but we do not guarantee that the website will always be uninterrupted, secure, error-free, or that all information will always be complete or current.

To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms.

SECTION 18 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, MOONEH EXTRA FOODSTUFF TRADING L.L.C, operating as Mooneh & More, shall not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of data, loss of revenue, or business interruption.

Our liability for any claim related to an order shall not exceed the amount paid by the customer for that order, unless otherwise required by law.

SECTION 19 - INDEMNIFICATION

You agree to indemnify and hold harmless MOONEH EXTRA FOODSTUFF TRADING L.L.C, operating as Mooneh & More, its owners, managers, employees, partners, service providers, and affiliates from any claims, losses, damages, costs, or expenses arising from your breach of these Terms, misuse of the website, violation of law, or violation of third-party rights.

SECTION 20 - TERMINATION

We may suspend or terminate your access to the website or Services at any time if we believe you have violated these Terms or used the website improperly.

Any obligations or liabilities incurred before termination will remain enforceable.

SECTION 21 - GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates and the applicable laws of Dubai.

Any disputes shall be subject to the competent courts of Dubai, United Arab Emirates.

SECTION 22 - CHANGES TO TERMS

We may update or replace these Terms of Service at any time by posting the updated version on this website.

Your continued use of the website after changes are posted means you accept the updated Terms.

SECTION 23 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

MOONEH EXTRA FOODSTUFF TRADING L.L.C  
Operating as Mooneh & More  

Email: ops@moonehextra.com  
Phone / WhatsApp: +971 50 460 0149  
Address: Dubai, JLT, Preatoni Tower, Office 2304, United Arab Emirates  
Trade License No.: 1029070  
TRN: 104443528500003  
Website: moonehmore.ae